Booking terms

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the date on which the contract was concluded.

To exercise your right of withdrawal, you must inform us:

Dragonfly Support
Julia Kiss-Rabata
Erwin-Bock-Str. 1
12559 Berlin
Email: info@dragonflysupport.de

of your decision to withdraw from the contract by means of a clear statement, for example by email or via the electronic withdrawal function provided for this purpose.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from the contract.

We will use the same means of payment for the reimbursement as you used for the original transaction, unless we have expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement.

Starting the Service During the Withdrawal Period

You may expressly request that the service you have booked begins before the statutory withdrawal period has expired.

If you request that the service begin before the withdrawal period has expired and subsequently withdraw from the contract during the withdrawal period, you are required to pay a reasonable amount corresponding to the proportion of the service already provided up to the time of withdrawal in relation to the total scope of the service agreed upon.

If the service you have booked is fully performed during the withdrawal period, your right of withdrawal expires early provided that you expressly agreed to the service beginning before the withdrawal period expired and confirmed that you would lose your right of withdrawal once the service had been fully performed.

Model Withdrawal Form

If you wish to withdraw from the contract, you may use the following form. Use of the form is not mandatory.

To:
Dragonfly Support
Julia Kiss-Rabata
Erwin-Bock-Str. 1
12559 Berlin
Email: info@dragonflysupport.de

I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following service:

Service: ___________________________________

Booked on: _________________________________

Name of consumer(s): ________________________

Address of consumer(s): ______________________

Date: ______________________________________

Signature of consumer(s)
(only if this form is submitted on paper)

(*) Delete as appropriate.

Booking and Cancellation Terms

1. Booking and Payment

Bookings for paid consultations or support services are made through the respective online booking system provided by Dragonfly Support.

Payment of the agreed price is made during the booking process via the available payment provider.

Once a booking has been completed, the selected appointment is reserved for you.

Statutory consumer rights, including any applicable statutory right of withdrawal, remain unaffected by these booking and cancellation terms.

2. Cancellation and Rescheduling

Regardless of any applicable statutory right of withdrawal, the following terms apply to regular appointment cancellations and rescheduling:

Cancellation more than 48 hours before the appointment

You may cancel the appointment free of charge. Any payment already made will be refunded in full.

Cancellation between 24 and 48 hours before the appointment

A refund is generally not provided. Instead, you may reschedule the appointment once, subject to prior agreement and availability.

Cancellation less than 24 hours before the appointment

In the event of a short-notice cancellation, you may reschedule the appointment once, provided that you notify us in a timely manner and a suitable alternative appointment can be agreed upon.

These terms do not apply where mandatory statutory consumer rights, including any statutory right of withdrawal, provide otherwise.

3. No-Show

If you fail to attend a scheduled appointment without prior notice, you are generally not entitled to a refund or free rescheduling.

This also applies to home visits where no one is present at the agreed time and the appointment was not cancelled in a timely manner.

Statutory consumer rights remain unaffected.

4. Illness and Unforeseen Circumstances

Particularly when working with children, short-notice illnesses or other unforeseen circumstances may occur.

In such cases, please inform us as soon as possible.

Where a cancellation due to unforeseen circumstances is communicated in a timely manner, we will, where possible, arrange a one-time replacement appointment.

5. Late Arrival

If you arrive late, the consultation or support session may be shortened accordingly if the appointment cannot be extended due to subsequent bookings.

For home visits, we likewise ask you to be present at the agreed time.

6. Cancellation or Rescheduling by Dragonfly Support

If Dragonfly Support needs to cancel or reschedule an appointment in exceptional circumstances, we will of course offer an alternative appointment.

If no suitable alternative appointment can be arranged, any payment already made will be refunded in full.

7. Statutory Rights

These booking and cancellation terms apply in addition to your statutory consumer rights.

In particular, any applicable statutory right of withdrawal remains unaffected. Further information can be found in the Right of Withdrawal section.